Situation.
Operator with approximately 20,000 employees and an organisation sized for an earlier growth phase.
Organisational design and headcount reduction.
Telecom operator
Challenge.
Reductions needed to protect network and customer-facing capabilities under local labour and workforce requirements. Support-function spans averaged below four.
What we did.
Designed the target organisation, analysed spans and layers, and developed a phased headcount plan with capability protection.
The outcome.
Approximately 2,500 positions, or 12%, were removed in three phases, with network and frontline capabilities ring-fenced.
Anonymised engagement. Figures are approximate. Targets, assessed potential, approved programmes and realised results are described separately in the outcome. Converted amounts use ECB reference rates dated 18 September 2026, rounded to two significant figures.
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