Situation.
An approximately EUR 89m terminal and automation programme was behind plan.
European postal and logistics operator
An approximately EUR 89m terminal and automation programme was behind plan.
Dependencies between automation, IT and flow redesign were underestimated, with no single programme owner. Ramp-up productivity was approximately 30% below plan.
Re-baselined the plan, consolidated governance under one owner and established an intensive recovery cadence.
Ramp-up was brought to plan within two quarters and approximately EUR 13m of forecast overrun was avoided.
Anonymised engagement. Figures are approximate. Targets, assessed potential, approved programmes and realised results are described separately in the outcome. Converted amounts use ECB reference rates dated 18 September 2026, rounded to two significant figures.
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