Situation.
Central and support functions were sized for a business approximately 20% larger than the current one.
Overhead cost reduction.
European postal and logistics operator
Challenge.
Contested functional benchmarks had stalled target setting for two planning cycles.
What we did.
Developed externally benchmarked targets function by function and agreed them with each function head before commitment.
The outcome.
Overhead was reduced by approximately EUR 31m, or 18%, committed by function and carried into the planning cycle.
Anonymised engagement. Figures are approximate. Targets, assessed potential, approved programmes and realised results are described separately in the outcome. Converted amounts use ECB reference rates dated 18 September 2026, rounded to two significant figures.
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