Situation.
A physical service network of several hundred locations was built for declining counter volumes.
Retail network rationalisation.
European postal and logistics operator
Challenge.
Coverage obligations and local political sensitivity limited closures. Approximately one-third of locations were loss-making at site level.
What we did.
Analysed location-level economics and coverage, with a partner-led format as an alternative to closure.
The outcome.
Network cost was reduced by approximately EUR 13m p.a., with regulated population coverage maintained through partner conversion.
Anonymised engagement. Figures are approximate. Targets, assessed potential, approved programmes and realised results are described separately in the outcome. Converted amounts use ECB reference rates dated 18 September 2026, rounded to two significant figures.
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