Situation.
Operator with approximately EUR 3.5bn revenue, core letter volumes declining approximately 7% p.a. and a largely fixed cost base.
Cost out.
European postal and logistics operator
Challenge.
Approximately 60% of cost was people in a network with universal service obligations, so reductions could not simply track volume.
What we did.
Built a process-level cost baseline, set targets against the volume trajectory and created an initiative portfolio protecting service-critical capacity.
The outcome.
A programme of approximately EUR 130m, or 4% of the cost base, with service levels held at the regulated standard.
Anonymised engagement. Figures are approximate. Targets, assessed potential, approved programmes and realised results are described separately in the outcome. Converted amounts use ECB reference rates dated 18 September 2026, rounded to two significant figures.
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